Privacy Policy

Commitment to Your Privacy

This website is operated by Ludomed Equipment Inc. (“Ludomed”, “we”, “us”, “our”). We are committed to protecting the privacy and confidentiality of personal information collected through this website.

If you have any questions regarding this Privacy Policy or our privacy practices, you may contact us at info@ludomed.ca or by telephone at +1-450-267-8473.

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How Do We Collect Personal Information?

We may collect personal information when you:

• Subscribe to newsletters, alerts, or other communications

• Contact us by email or other communication channels

• Request information about our products or services

• Visit or interact with our website

• Conduct a transaction or place an order through our website

• Provide information publicly

 

What Information Do We Collect?

We may collect and store personal information that you voluntarily provide, including but not limited to:

• Name

• Email address

• Phone number

We may also automatically collect certain technical information, including:

• Internet Protocol (IP) address

• Browser type and device information

• Session data, page response times, length of visits, and interaction data

This information helps us understand how visitors use our website and improve its performance.

 

Why Do We Collect Personal Information?

We collect personal and non-personal information for the following purposes:

• To process and fulfill orders for products or services

• To respond to inquiries and customer service requests

• To create and manage customer or organizational accounts

• To communicate product updates, notices, and promotional information

• To personalize website content and user experience

• To compile aggregated statistical data for website and service improvement

• To comply with applicable legal and regulatory obligations

 

How Do We Store, Use, Share, and Disclose Personal Information?

Our website and online store are hosted on the Wix.com platform. Wix provides the infrastructure that allows us to advertise and sell our products and services. Your data may be stored through Wix’s data storage systems, databases, and applications, which are protected by secure servers and firewalls.

Payment transactions are processed through Wix-supported payment gateways that comply with PCI-DSS standards, ensuring secure handling of credit card information.

We do not sell or rent personal information. Personal data may be shared only with service providers who assist us in operating our website or conducting our business, and only to the extent necessary to perform those services.

 

Cookies and Analytics

Cookies are small data files stored on your device that help websites function properly and improve user experience. We use cookies to:

• Understand and save user preferences

• Analyze website traffic and interaction

• Improve website functionality and content

You may choose to disable cookies through your browser settings. Disabling cookies may limit certain website features, but you may still contact us directly by email.

We also use Google Analytics to understand how visitors interact with our website. Google Analytics collects information in accordance with Google’s privacy practices. You may consult Google’s privacy policy for more information.

 

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including operational, legal, accounting, and regulatory requirements.

International Data Transfers

Your personal information may be stored or processed outside of Canada, including in jurisdictions where data protection laws may differ from those applicable in your country. When personal information is transferred outside Canada, we take reasonable measures to ensure it remains adequately protected.

 

Applicable Privacy Laws and Your Rights

Ludomed Equipment Inc. collects, uses, and discloses personal information in accordance with applicable privacy legislation, including:

• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)

• Québec’s Act respecting the protection of personal information in the private sector (Law 25)

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information.

 

Withdrawing Consent

If you no longer wish for us to process your personal information, you may contact us at info@ludomed.ca. Certain information may still be retained as required by law or contractual obligations.

 

Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We encourage users to review the privacy policies of any external sites they visit.

 

Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting. If material changes are made, we will update this page to reflect those changes.

 

Your Consent

By using this website, submitting information, or completing a transaction, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Contact Information

If you wish to access, correct, amend, or delete any personal information we hold about you, please contact us at info@ludomed.ca.